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What is it and how does it work?

ML algorithms learn from data continuously. They allow computers to find different insights, make complex predictions and decisions without being explicitly programmed to do so.

By building a mathematical model using sample data, ML can make predictions or decisions that help organisations improve customer experience, reduce errors, automate, tackle complex problems and increase operational efficiencies.

AI is intelligence demonstrated by machines. It can mimic cognitive functions that we associate with the human mind, such as learning and problem solving.

For businesses, AI offers many benefits, including strengthening existing work resources, reducing human error, reducing overall business costs, allowing for more rapid decision making, and better customer outcomes.

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